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REGIONAL MANAGER - Reference Code: CRM001
Job Scope
To provide effective and efficient frontline leadership for sales and marketing of company products and services through designated channels, including the overall management of key accounts within SME and FS segments; to manage all shop/retail sales activities within Lagos Commercial Division and be responsible for supervising all Sales Executives assigned to LCD.
Responsibilities:
1. To develop and implement commercial strategy and plans within designated area of responsibility.
2. To actively involve in selling and to supervise and mentor all Sales Executives towards realisation of set commercial targets and objectives; To be responsible for all sales documentation, processes and procedures and to periodically produce reports of all activities thereof for management review and action
3. To forecast and report on product and pricing trends
4. To regularly monitor competitor activities and propose proactive measures to project and defend company's market share
5. To develop and propose field sales and market development promos, road shows and other projects needed to gain and retain subscribers and improve market share in key segments
6. As the need arises, to develop and manage 3rd party sales partners [dealers, distributors, retail points, etc] within LCD in order to extend and deepen the company's sales and distribution infrastructure
7. To organize effective weekly and month end divisional commercial meetings to review performance and plan ahead. Also to use this forum for sales training and development
8. To deal with customer grievances within LCD and resolve same satisfactorily working with all points within the organization responsible for effective resolution of applicable grievances. To produce weekly and monthly reports of this activity for urgent management action.
Requirements:
1. Relevant first degree with minimum 2nd class lower.
2. Higher degree essential but not imperative.
3. Minimum of 8 years relevant sales and marketing exposure and experience, at least 3 of which must have been gained in upper middle management positions in Telecoms/IT environment Candidate must demonstrate sufficient ability to grasp technical product and service details Leadership and teamwork skills; Temperate disposition and ability to work under pressure.
AREA MANAGER - Reference Code: CAM002
Job Scope
To provide effective and efficient leadership for sales and marketing of company products and services through designated channels, including the overall management of key accounts within SME and FS segments; to manage shop/retail sales activities within his Region and be responsible for supervising all Field Sales Executives assigned to his Region.
Responsibilities:
1. To develop and implement commercial strategy and plans within designated area of responsibility.
2. To ensure achievement of set target through efficient utilisation of Resources.
3. To actively involve in selling and to supervise and mentor all Field Sales Executives towards realisation of set commercial targets and objectives; To be responsible for all sales documentation, processes and procedures and to periodically produce reports of all activities thereof for management review and action
4. To plan, control and manage sales expense budgets and company resources in his Region.
5. To regularly monitor competitor activities and propose proactive measures to project and defend company's market share
6. To develop and propose field sales and market development promos, road shows and other projects needed to gain and retain subscribers and improve market share in key segments
7. To develop strong customers base for effective sales achievement and maintain a strong CRM(Customer Relations Manual)with a view to build a good relationship with the customers)
8. To manage the sales force/team effectively, and organize effective weekly and monthly meetings to review performance and plan ahead. Also to use this forum for sales training where necessary.
9. To resolve promptly issues that could hamper sales with a view of ensuring optimum service deliver. To handle customers complaints/ grievances within his Region satisfactorily working with all points within the organization responsible for effective resolution of same. To produce weekly and monthly reports of this activity for urgent management action.
Requirements:
1. Relevant first degree with minimum 2nd class lower.
2. Higher degree essential but not imperative.
3. Minimum of 5 years relevant sales and marketing exposure and experience, at least 3 of which must have been gained in middle management positions in Telecoms/IT environment/FMCG. Candidate must demonstrate sufficient ability to grasp technical product and service details.
4. Leadership and teamwork skills; Temperate disposition and ability to work under pressure.
SHOP MANAGER - Reference Code: CSM003
Job Scope
Responsible for Shop Administration, ensure Customer Satisfaction and quick Customers complaints resolution. Also responsible for developing programs for managing Mobitel-Customer interaction to ensure excellent customer service delivery.
Responsibilities:
1. Ensure stock availability, daily stock and sales(money) reconciliation, stock replenishments in the Shop at all times.
2. Ensure that financial, daily records of sales and stock transactions are properly carried out, documented and kept.
3. Supervises, coordinates and provides necessary assistance to all Shop staff, Executives, Customer Care Executives and other support personnel in the Shop to ensure excellent Customer service delivery.
4. To regularly and report on market (own) and competitors activities. To provide relevant reports and information.
5. Prepares daily, weekly, monthly and quarterly stock and sales reports. Ensure that all assets are well protected and utilized judiciously.
6. To develop strong customers base for effective sales achievement and maintain a strong CRM(Customer Relation Manual)with a view to build a good relationship with the customers)
7. To implement local marketing programs to agreed budgets and timescales and integrate personal marketing activities as approved by Management.
8. To recommend localized marketing programs that can enhance revenue generation and customer retention.
Requirements:
1. Relevant first degree with minimum 2nd class lower/HND.
2. Minimum of 3 years relevant Customer relations/ Care experience, in Telecoms/IT/FMCG.
3. Candidate must demonstrate sufficient ability to grasp technical product and service details.
4. Excellent organizational skills, Neat and articulate, Confident, Self motivated and team player; Good knowledge of MS office applications, Excellent communication skills and ability to work under pressure.
FIELD SALES OFFICER - Reference Code: CFSO004
Job Scope
To sell and distribute our range of products with a view of achieving the company's drive for extensive availability and easy accessibility of products and services to the subscribers. This layers of Sales Structure is essential towards achieving the company's RTM (Route To Market) drive.
Responsibilities:
1. To identify and evaluate new business opportunities in accordance with organisational distribution objectives.
2. To ensure achievement of set target –revenue and product range wise.
3. To maintain weighted distribution of products at subscribers P.O.P (Point Of Purchase)
4. To plan and prioritize sales activities/prospects calls towards agreed business objectives by ensuring effective territorial coverage through good journey plan. To ensure lead/prospects are signed on.
5. To regularly and report on market (own) and competitors activities. To provide relevant reports and information.
6. To conduct SKU performance analysis with a view of identifying and monitoring market trends. To promptly report change in market pattern or trend.
7. To develop strong customers base for effective sales achievement and maintain a strong CRM(Customer Relation Manual)with a view to build a good relationship with the customers)
8. To implement local marketing programs to agreed budgets and timescales and integrate personal marketing activities as approved by Management.
9. To recommend localized marketing programs that can enhance revenue generation and customer retention.
Qualification:
1. Relevant first degree with minimum 2nd class lower.
2. Higher degree essential but not imperative.
3. Minimum of 1-2 years relevant sales and marketing experience, in Telecoms/IT/FMCG.
4. Fresh graduates with penchant for success.
5. Candidate must demonstrate sufficient ability to grasp technical product and service details.
6. Excellent organizational skills, Neat and articulate, Confident, Self motivated and team player; Good knowledge of MS office applications, Excellent communication skills and ability to work under pressure.
SALES ANALYST - Reference Code: CSA005
Job Scope
To manage and develop key operational analysis in support of overall sales requirements, sales operations, and revenue assurance. This is carried out by developing effective model for forecasting, process efficiency analysis, and revenue reporting process for business development.
Responsibilities:
1. To develop and implement operational system and processes to ensure effective flow of information between internal depts. and Sales.
2. To generate on monthly basis, via interfacing with IS, Fraud Control Unit, RAD, Internal audit incentives payout to Dealers and Monthly Sales figures. Also Management of sales dept Database, represent the dept in interdepartmental meetings.
3. To oversee and collate operational needs of Field Sales Force, Preparation of sales data and charts for regular review with management.
4. To work and interrelate with other departments to ensure timely resolution of issues regarding sales operations, track field sales force expenses, ensure timely re-imbursement. Also prepare monthly budget and sales reports.
Requirements:
1. Relevant first degree with minimum 2nd class lower/HND.
2. Minimum of 2 years Sales Analyst/Support experience, in Telecoms/IT/FMCG.
3. Excellent analytical skills, strong ability to lead, plan.
4. Detailed oriented and Excellent skills in record management, record keeping, account reconciliation and budget development.
5. Excellent organizational skills, Neat and articulate, Confident, Self motivated and team player; Good knowledge of MS office applications, Excellent communication skills and ability to work under pressure.
SHOP OFFICER - Reference Code: CSO006
Job Scope
Responsible for Sales of the company's products and services, ensuring Customer Satisfaction. Also educates customers and ensure they understand the features of the various services, products and accessories available
Responsibilities:
1. Actualize sales of company's products and collect cash (payment) from customers.
2. Ensure that financial, daily records of sales and stock transactions are properly carried out, documented and kept.
3. Ensure proper customers documentation submitted for the acquisition of our various products are correct according to the laid down procedures.
4. To regularly and report on market (own) and competitors activities. To provide relevant reports and information.
5. Prepares daily, weekly, monthly report of sales/cash transactions. Reconciles cash/invoice with daily sales to the shop Manager
6. To develop strong customers base for effective sales achievement and maintain a strong CRM(Customer Relation Manual)with a view to build a good relationship with the customers)
7. Ensure that all customers in the shop are given proper and adequate attention. Assist customers with queries, and quick resolution of their complaints.
8. Provide information to customers on special offers and promotions. Ensure customers are aware of the different value-added services as well as their cost and benefits.
Qualification:
1. Relevant first degree with minimum 2nd class lower/HND.
2. Minimum of 2 years relevant Customer Care/Relations experience, in Telecoms/IT/FMCG.
3. Candidate must demonstrate sufficient ability to grasp technical product and service details.
4. Excellent organizational skills, Neat and articulate, Confident, Self motivated and team player; Good knowledge of MS office applications, Excellent communication skills and ability to work under pressure.
CORE NETWORK ENGINEER - Reference Code: TCNE001
Job Scope
To Conduct Installation, Operation and Maintenance of Softswitch Servers, Firewalls, Voice Softswitch, Media Gateways, Routers and Switches.
Coordinate with other Voice & Data Operators on Interconnection issues.
Familiarity in the fundamentals of ISP Data & Voip Switching and Equipment. Possess an understanding of ISP networking technologies.
Must be skilled in Predictive and Preventive Maintenance of equipment, Traffic Statistics interpretation, Background in Cisco devices and commands, IP and TDM protocols.
Responsibilities:
1. Monitoring of Core Network Elements and ensure continuous operations
2. Administration, Provisioning, Operation and Maintenance of Core Network Elements
3. Report to Core Network Supervisor on the Network Status, Congestion and utilization trends.
4. Perform Daily CDR, DDR backup
5. Perform daily Network Backup
Requirements:
1. Bachelor degree in Telecommunications, Electrical, IT/Computer
2. Engineering or related area.
3. Experience in the Operation and Maintenance of Wireless, Wired and IP Networks.
4. Some Experience in IP Transmission Systems
5. Knowledge in Operations & Maintenance of Telecom Equipment, Wimax, IP
6. Switching/Routing, ISP, IP Transmission and IP Access.
7. Must be skilled in Corrective, Predictive and Preventive Maintenance of
8. equipment, Traffic Statistics interpretation, Protocol Analyzer, DSL and LAN Testers.
9. Must be skilled in reading technical drawings and the use of Visio, Microsoft Project.
10. Ability to work off hours and weekends to meet work demands. Has People supervisory Skills.
CORE NETWORK SUPERVISOR - Reference Code: TCNS002
Job Scope
To Supervise & Conduct the Installation, Operation and Maintenance of ISP/Data Application Servers, Firewalls, Voice Softswitch, Media Gateways, Routers and Switches.
Coordinate with other Voice & Data Operators on Interconnection issues
Familiarity in the fundamentals of ISP Data & Voip Switching and Equipment. Possess an understanding of ISP networking technologies. Must be skilled in Predictive and Preventive Maintenance of equipment, Traffic Statistics interpretation, Background in Cisco devices and commands, IP and TDM protocols.
Responsibilities:
1. Monitoring of Core Network Elements and ensure continuous operations
2. Administration, Provisioning, Operation, Maintenance and of Core Network Elements
3. Report to Head of Network Operations & Maintenance on the Network Status, Congestion and utilization trends.
4. Perform Daily CDR, DDR backup
5. Perform daily Network Backup
Requirements:
1. Bachelor degree in Telecommunications, Electrical, IT/Computer Engineering or related area.
2. Experience in the Operation and Maintenance of Wireless, Wired and IP Networks.
3. Some Experience in IP Transmission Systems
4. Knowledge in Operations & Maintenance of Telecom Equipment
5. People Management
6. Wimax, IP Switching/Routing, ISP, IP Transmission and IP Access.
7. Must be skilled in Corrective, Predictive and Preventive Maintenance of equipment, Traffic Statistics interpretation, protocol Analyzer, DSL and LAN Testers.
8. Must be skilled in reading technical drawings and the use of Visio, Microsoft Project.
9. Ability to work off hours and weekends to meet work demands.
10. Has People supervisory Skills.
TRANSMISSION AND ACCESS NETWORK ENGINEER - Reference Code: TTANE003
Job Scope
Implement the Installation, Operation, Administration, Maintenance & Provisioning of Transmission & Access Network which comprise of All Wimax Base Stations, MSANs, Microwave Equipment, Fiber Optic, VSAT, and Backhaul Routers.
Responsible for the Continuous Operation of all Transmission & Access equipment.
Implement set Operational Standards, Procedures and Metrics for smooth operation of the all Transmission & Access Network Elements. Conducts regular Network Maintenance and Optimization. Work with Equipment Vendors, Contractors in equipment Installation, troubleshooting and optimization.
Responsibilities:
1. Monitoring of Transmission & Access Network Elements and ensure continuous operations
2. Perform Installation and Maintenance of all Transmission & Access Elements.
3. Report to Supervisor on the status of Installation, Maintenance, Operation, Congestion, utilization and traffic trends of all Transmission equipment.
4. Perform Tools & Equipment Inventory
Requirements:
1. Skilled in Telecoms, Electrical, Electronics or related area.
2. Experience working with Telecom/ISP Operator
3. Experience in the deployment and expansion of Microwave, Wireless, Wired and IP Networks.
4. Knowledge in Operations & Maintenance of Telecom/IT Equipment
5. Transmission Systems. Must be skilled in Installation and Maintenance of Transmission of Equipment, Skilled in the use of Spectrum Analyzer, Fiber Fusion Machine
6. Familiarity in the fundamentals of Point to Point & Point to Multipoint Systems.
7. Ability to work off hours and weekends to meet work demands.
TRANSMISSION AND ACCESS NETWORK SUPERVISOR - Reference Code: TTANS004
Job Scope
Supervise the Installation, Operation, Administration, Maintenance and Provisioning of Transmission & Access Network which comprise of All Wimax Base Stations, MSANs, Microwave Equipment, Fiber Optic, VSAT, and Backhaul Routers.
Responsible for the Continuous Operation of all Transmission & Access equipment.
Coordinate with other Customer Care & other Departments on Operational Issues.
Assist in Setting Operational Standards, Procedures and Metrics for smooth operation of the all Transmission & Access Network Elements. Schedule and conduct regular Network Maintenance and Optimization. Coordinate with Equipment Vendors, Contractors in equipment troubleshooting and optimization.
Responsibilities:
1. Monitoring of Transmission & Access Network Elements and ensure continuous operations
2. Operation, Maintenance and Troubleshooting of Transmission & Access Elements
3. Report to Head as to the Status of Operation, Congestion, utilization and traffic trends.
4. Assist in the Acceptance of Completed Projects from Head of Project Management and Implementation Department pertaining to Transmission & Access Network Projects
Requirements:
1. Bachelor degree in Telecommunications, Electrical, IT/Computer Engineering or related area.
2. Experience working with Telecom/ISP Operator
3. Experience in the deployment and expansion of Microwave, Wireless, Wired and IP Networks.
4. Knowledge in Operations & Maintenance of Telecom/IT Equipment
5. Supervision of Personnel
6. IP Transmission Systems. Must be skilled in Corrective, Predictive and Preventive Maintenance of equipment, Traffic Statistics interpretation and use of Spectrum Analyzer.
7. Familiarity in the fundamentals of Point to Point & Point to Multipoint Systems
8. Must be skilled in technical drawings and the use of Visio, Microsoft Project and Power Point Presentation software.
9. Ability to work off hours and weekends to meet work demands. Has good People Skills.
CUSTOMER TECHNICAL SUPPORT HEAD/SUPERVISOR (Wired & Wireless Lines) - REFERENCE CODE: TCS005
Job Scope:
Plan and Coordinate the activities of the Customer Technical Support teams to meet customer expectations.
Coordinate with Network Operations in the commissioning and Testing of Lines
Familiarity in the fundamentals of Point to Multipoint CPEs, Possess an understanding of IP/Computer Networking and Radio.
Must be skilled in organizing Teams and meeting job schedules
Responsibilities:
1. Plan and Coordinate the Installation and Maintenance activities of Customer Technical Support Teams to meet schedules and customer expectations
2. Coordinate with Network Operations on issues pertaining to Customer Technical issues
3. Report to Head of Customer Service on the status of Installation & Maintenance Assignments.
Requirements:
1. Bachelor degree on Telecommunications, Electrical, IT/Computer Engineering or related area.
2. Experience in the Installation Wireless Point to Point and Multipoint CPE Devices.
3. Knowledge in Operations & Maintenance of Telecom Equipment
4. Can work with minimal supervision
5. Computer Networking, RF Fundamentals and Familiarity with the
6. proper use of GPS and Electronic and Mechanical Installation Tools
7. Ability to work off hours and weekends to meet work demands. Ability to handle and talk to Customers
CUSTOMER TECHNICAL SUPPORT - Wired (Fixed Line) REFERENCE CODE: TCW006
Job Scope:
To Conduct Installation, and Maintenance of External Line Plant Customers.
Coordinate with NOC in the commissioning and Testing of Line
Familiarity in the fundamentals of External Line Plant Methods, DSL, Cable Color Coding. Possess an understanding of Basic Computer Networking. Must be skilled in Proper Cable Management Methods, Experienced in the use of Digital Volt Meter and in the use of POts and DSL/LAN Test equipment.
Responsibilities:
1. Installation and Maintenance of Wired (Fixed Line Customers)-Coordinate with NOC during the Installation & Maintenance work.
2. Report to Head of Customer Technical Support on the daily status of Installation & Maintenance Assignments.
Requirements:
1. Technical School Graduate (OND Ordinary National Diploma-Electronics, Electrical or Mechanical)
2. Experience in the Installation and Maintenance of Outside Line Plants and basic LAN.
3. Knowledge in Operations & Maintenance of Telecom Equipment
4. Can work with minimal supervision
5. Cable Testing, MDF & DP Cabling, DSL and POTS line Installation.
6. Must be computer literate.
7. Ability to work off hours and weekends to meet work demands
CUSTOMER TECHNICAL SUPPORT -Wireless (Wimax Line) - REFERENCE CODE: TCN007
http://www.mobitel.com.ng/Careers/Vacancies.aspx
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